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FAQ

Frequently Asked Questions

We are located in Chilliwack Right in the heart of district 1881! 

 

45950 Thunderbird Ln #108, Chilliwack, BC V2P 0J6

Orders can take up to 4-8 weeks but usually much sooner!

  • Delivery can be dependent on availability, customization and shipping location.

Yes!

  • For charging make sure to use the charger provided with the saber or a charger with up to 5v 1a. Plug into something like your computer or gaming console. Using a charger over 5v 1a can damage the Sabers internal core.

  • Baselit contains the lights in the base and is 12W.

  • Xeno Pixel Blade is 50w string of lights though the blade and has some great effects that can't be achieved though baselit. While l are ready and able for dueling the Baselit is more affordable and great for beginners, while the Xeno Pixel Blade ideal for Cosplay and can't be beat on lighting effects, brightness and WOW factor. Both are equipped with full RGB (all blade colours on every saber), multiple different sound fonts (34 on Xeno Pixel , 12 on Baselit), flash on clash, lock up thateffects, blaster deflect effect and stable and unstable blade modes

In order to make a return the item(s) must meet the following criteria:

  • Item must be in it's original condition (unused)

  • Be within 30 days since purchase/arrival

  • Must have all original parts/pieces

Please not that refunds will not include the processing fees of the purchase

Warranty is 1 year from the date of purchase.

  • If the blade breaks from regular use we can replace the blade.

  • Water Damage is not covered (No rainy showers)

  • Charging must be done with 5v 1a. Anything over this has the potential in damaging the product and voids warranty.

  • No Customization/ Modifications to the Internals or Saber (We know soldering electronics is fun and weathering looks cool, however this unfortunately will void the warranty so please hold off on this until out of warranty.)

  • Unlimited tech support (when out of warranty variable new parts pricing for comprehensive assistance with your technology needs are available as well.)

Have Fun, Play Hard and May the Force Be With You!

Any water damage to electronics 

Using chargers over 5v 1amp 

Modifying any saber related parts

Damaging any parts related to user error and not manufacturing errors. Including but not limited to dremeling parts, cross threading parts, using parts for their non intended purposes, modifying any electronics and blades. 

While your saber may be out of warranty either due to age of your purchase or user error, we are always happy to make every effort to help get your saber going again

Orders can be cancelled up until the week before fulfillment. At the point of fulfillment Orders can be returned provided they are shipped back to us in the same unused condition they have been received and shipping at the cost of the of the consumer. 

Have Other Questions?

Feel free to contact us or drop into our store!

Chilliwack's Premier Toy Store & Collectibles Shop

Location

45950 THUNDERBIRD LANE #108, Chilliwack, BC V2P 0J6

contact us

(604) 799-3900 Facebook Messenger

pages

My Account Cart

Hours

Mon - Fri: 12pm - 8pm

Sat: 10-8

Sun: 10pm - 6pm

reviews

Cindy YoungCindy Young
08:26 05 May 23
J found the quality adequate but I also found out the st cards are suppose to come with the kit and the owner removed them and charges extra for what is suppose to be sold with sBer
Chris AndersonChris Anderson
18:57 20 Apr 23
Great store, lots of product highly recommend visiting!
Buddha SaxBuddha Sax
15:50 03 Apr 23
ABSOLUTELY INCREDIBLE! Chris is incredibly personable. You can tell the heart and soul he pours into this. Customer service from Email, Phone & FB Chat are all incredibly responsive and they are their to absolutely help you with whatever questions. Big Kudos to Cooper for even videochatting when he didn't have to help me with my sabre. At both FanEXPO and Vancouver Toy & Comic show they were super informative. We also bought an incredible Harry Potter wand from them at Van Toy & Comic show and my son was casting spells allover the house. Be sure that when you buy from Chris and CR Sabers you're getting quality. We love our Saber, We Love our Wand. Next nerd fantasy weapon purchase is definitely CR Sabers! Thanks again Chris & Cooper (Sorry I forgot the other guys name.. Wade?).
katsuyaurusakikatsuyaurusaki
03:46 27 Mar 23
Knowing Chris and the staff for the short time I have has been an amazing experience. The quality in the product and service is immaculate. It truly shows in the type of people they are and the help and care they give when walking people through the products. Here is to many more great years ahead!
Adrian LeongAdrian Leong
16:35 06 Nov 22
Really cool place to shop and absolutely well worth the drive out. You can tell from the people who work there that they truly love Star War, and you can take your time and shop/inquire.Started my chat with Chris and right away, you knew you were talking to someone who actually cared about what he does. Very refreshing to chat with a business that didn't just hire some "customer service rep".Was originally going to shop for one light saber for my son. Ended up buying TWO (one more for myself).Uploaded a couple pics. The gunmetal lightsaber is the "youngling", and the other lightsaber (blue highlights) is the R2 initiate. Both are well built, have a good solid weight and I left the shop thinking that I will return.
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